Inn Policies
HOUSEKEEPING
Housekeeping is done daily between 9:00 a.m. and 2:00 p.m. unless your Do Not Disturb sign is on your door.
QUIET HOURS
Our quiet hours are from 10:00 p.m. – 7:00 a.m. During this time we ask that you make a reasonable effort to use a quiet voice and soft steps when inside the mansion and your room. You are welcome to use our outdoor spaces; however, playing music is not allowed and conversations must be kept at a minimum. By signing these policies you agree to be charged a $250 fee if you deliberately fail to adhere to our quiet hours policy.
OCCUPANCY RATES & ACCESS TO PREMISES
You must indicate the number of guests in your reservation. For reservations with more than 2 guest, including children, additional fees of $25-75 (depending on date) per person per night apply and will be charged to the credit card on file if not indicated at the time of booking. Not every room can accommodate more than 2 persons. We reserve the right to cancel your reservation if there are more guests than we can accommodate at any time, which will result in forfeiting the entire booking funds. We do not allow blow up mattresses, tents, coolers, or any other camping gear in our property. Visitors without a reservation are not allowed without prior approval, which includes an additional fee of $20/person per applicable night.
CONDUCT
The Sully reserves the right to refuse services and/or accommodations to persons who do not act in accordance with these policies. The Sully will remove a person who acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy Inn property, causes or threatens to cause a public disturbance, or shows harassing behavior towards other guests, staff members or owners while on the premises of the Inn. Being in possession of weapons and/or illegal drugs is prohibited.
Please conduct yourself in a respectful and courteous way towards other guests, staff members and owners. Do not leave your personal belongings in common areas. Wear shoes and appropriate clothing when leaving your room, and respect the signage throughout the property.
CHILDREN
Children younger than 8 years are not allowed. Exceptions may be made on a case-by-case basis, and require prior approval. Children count as an additional guest and must be supervised and accompanied by an adult at all times.
WEDDINGS & PRIVATE EVENTS
Weddings and private events require a contract and additional payment. At Sully Mansion we define an "event" as a private gathering anywhere in the property that has external service providers or external guests entering the Sully. Please check with us prior to reserving one or all rooms if you are doing so for a private event. Reserving all rooms does not guarantee exclusive use of all event spaces at the Sully. We reserve the right to cancel reservations made for private events without prior approval, in which case the the entire booking funds for the event and any associated overnight room bookings will be forfeited.
CANCELLATIONS
Changes or cancellations for reservations made over 6 months in advance have a 50% cancellation fee and the remainder of the deposit is refundable with 30 days notice. For reservations made within 6 months of check-in, changes or cancellations require notice of 7 days* or greater to receive a refund for the full booking minus a 10% administrative fee, or you can opt for a 100% gift card conversion with 1 year expiration date. If changes or cancellations are received fewer than 7 days prior to your scheduled arrival, the full amount is not refundable and not eligible for a gift card conversion. We require requests for changes or cancellations to be sent in writing to info@sullymansion.com.
*Mardi Gras, Jazz Fest, Memorial day weekend, Tulane graduation, 4th of July, Labor day weekend, Tulane Parent’s weekend, Thanksgiving, and Christmas: 50% of the deposit is non-refundable, remaining deposit is refundable up to 60 days prior to arrival. After notice period, the funds are not eligible for a gift card conversion.
*Microweddings & Private Events as well as any overnight bookings associated with them, have a different cancellation policy that will be outlined in your contract.
DEPOSITS
All reservations are required to be paid in full (100% deposit) at the time of booking. Weddings & Private Events have a different deposit requirement that will be outlined in your contract.
CHECK-IN
Check-in is from 2:00-5:00 p.m. Check-ins after 5:00 p.m. will have to be self check-ins. You will receive an email with all the information you’ll need for a self-check in on the morning of your day of arrival. Because we have a very small staff, we are generally unable to accommodate early check-ins. We also do not have the capability to help carry your luggage or to store your luggage safely outside your room. If you need to access your room before 2:00 p.m., please reserve it for the night before.
CHECKOUT
Checkout is at 11:00 am. Late checkouts without prior approval will result in a $25/hr fee that will be charged to the credit card on file.
PETS
Pets, other than service dogs, are not allowed. Please let us know if you need help with local pet boarding options.
BREAKFAST
Breakfast is served daily from 8:00 a.m.- 10:00 a.m. and consists of fresh local pastry/croissant or equivalent, fresh orange juice, and coffee/tea. If you need special accommodations for breakfast, please contact us prior to your arrival.
SMOKING & NO OPEN FLAMES
Smoking, including the use of e-cigarettes, is not allowed inside Sully Mansion and its rooms, or the front porch. Smoking is only permitted in the courtyard so long as it does not disturb other guests. Please ask us for an ashtray and do not throw your cigarette butts anywhere in the property. A cleaning fee of up to $500 will be charged to the credit card on file for not adhering to our non-smoking policy.
Open flames are prohibited anywhere inside your room or shared spaces including the front porch.
SECURITY CAMERAS:
Electronic surveillance equipment has been installed on Sully Mansion’s premises and all activities in common areas are subject to being recorded by video.