Inn Policies

COVID Precautions

Our staff is fully vaccinated. We sanitize our rooms between guests and housekeeping is done daily between 9 am and 2 pm unless your Do Not Disturb sign is on your door. We welcome the use of masks but we do not require it.

Quiet Hours

Per local regulations, quiet hours are between 10 pm and 7 am. During this time, you are welcome to use our outdoor spaces; however, playing music is not allowed and conversations must be kept at a minimum. Additional fees of up to $250 may apply if guests deliberately do not adhere to our quiet hours policy.

Occupancy Rates & Access to Premises

You must indicate the number of guests in your reservation. For reservations with more than 2 guest, additional fees of $25-50 (depending on date) per person per night apply and will be charged to the credit card on file if not indicated at the time of booking. Children over 5 years of age count as an additional guest. Not all rooms can accommodate more than 2 guests, please check with us before booking. An additional fee of $20/person per applicable night will be added to your bill for any visitors accessing the property during your stay.

Weddings & Private Events

Weddings and private events require a contract and additional payment. At Sully Mansion we define an "event" as a private gathering anywhere in the property that has external service providers or external guests entering the Sully. Please check with us prior to reserving one or all rooms if you are doing so for a private event. Reserving all rooms does not guarantee exclusive use of all event spaces at the Sully. We reserve the right to cancel reservations made for private events without prior approval. 

Cancellations

In the unfortunate event that you must change or cancel part of your reservation, notice of 7 days* or greater is required to receive a refund for the full booking minus a 5% administrative fee, or you can opt for a 100% conversion to a gift card with 1 year expiration date. If changes or cancellations are received fewer than 7 days prior to your scheduled arrival, the full amount will be converted to a gift card with 1 year expiration date. Changes or cancellations received after 2 pm CT the day before your scheduled arrival are not eligible for a refund or gift card conversion. 

*Notice of 30 days is required for the following bookings: week leading to Mardi Gras, Tulane graduation, Jazz Fest, Tulane Parent's weekend and Christmas. 
*Weddings & Private Events have a different cancellation policy that will be outlined in your contract.

Deposits

All reservations are required to be paid in full (100% deposit) at the time of booking. Weddings & Private Events have a different deposit requirement that will be outlined in your contract.

Check-In

Check-in is between 2 and 5 pm. Check-ins after 5 pm may have to be self check-ins. We have a very small staff and we are generally unable to accommodate early check-ins. We also do not have the capability to store your luggage safely outside your room. If you need to access your room before 2 pm, please reserve it for the night before. 

Checkout

Checkout is at 11:00 am. Late checkouts without prior approval will result in a $25/hr fee that will be charged to the credit card on file.

Children

Families with children are welcome and we are equipped with options for sleeping like a pack & play, toddler and rollaway beds. To ensure your stay is as comfortable as possible for your family, please check with us prior to booking if you are traveling with children under 5 years of age.

Pets

Pets are not allowed. Please let us know if you need help with local pet boarding options.

Breakfast

Breakfast is served between 8 and 10 am and consists of fresh local pastry/croissant or equivalent, fresh orange juice, and coffee/tea. If you need special accommodations for breakfast, please contact us prior to your arrival.

Smoking & No Open Flames

Smoking is not allowed inside Sully Mansion and its rooms, or the front porch. Smoking is only permitted in the courtyard so long as it does not disturb other guests. Please ask us for an ashtray and do not throw your cigarette butts anywhere in the property. A cleaning fee of up to $500 will be charged to the credit card on file for not adhering to our non-smoking policy.

Please absolutely no open flames anywhere inside your room or shared spaces including the front porch.

Security Cameras:

Electronic surveillance equipment has been installed on Sully Mansion’s premises and all activities in common areas are subject to being recorded by video.